Claims Adjuster – Product Recall - Crisis Management – UK & Lloyd’s

Claims Adjuster – Product Recall - Crisis Management – UK & Lloyd’s

London, UK

The closing date for applications is 4/4/2025

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

This is a rewarding and interesting permanent role, where you will play a critical role in the Crisis Management Claims team by managing and resolving claims for our customers. The role will predominantly involve the handling of our UK & Lloyd’s Product Recall claims across multiple jurisdictions, but it will also include the handling of our War, Terrorism, Political Violence and Kidnap and Ransom claims. In addition, we would also expect this role to support the handling of Political Risk claims. 

You will work closely with your manager coordinating to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.

This role will be based in our London office, however we are excited to be implementing our Smart Working initiative in the coming months offering a hybrid way of working, combining both remote and office working. 

DISCOVER  your opportunity

What will your essential responsibilities include?

·       Managing product recall claims (and other Crisis Management claims) up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.

·       Strict adherence to AXA XL’s Global Claims Handling Practices.

·       Always demonstrate AXA XL behaviours and values.

·       Ensuring all claims are reserved wherever possible, within the reserving guidelines.

·       Developing and maintaining excellent relationships with underwriters, actuaries and other departments as required.

·       Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting underwriting and actuarial teams in connection with claim trends, marketing and business development.

·       Provide expert customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day to day claims handling. Understanding and acting appropriately in respect of clients’ needs.

·       Instructing and managing loss adjusters, lawyers, and experts in connection with day to day claims handling ensuring cost and performance appropriate to the loss.

You will report to the Claims Manager – Political Risk, Credit & Bond and Crisis Management.

SHARE your talent

We’re looking for someone who has these abilities and skills:

·       Experience of Product Recall claims (and claims across the wider Crisis Management portfolio is an advantage).

·       Working knowledge of Lloyd’s minimum standards, Lloyd’s regulations and the subscription market (desired but not essential).

·       ECF experience an advantage.

·       Highly organized and possessing the ability to prioritise their workload and operate to tight deadlines.

·       Understanding of the legal and regulatory requirements relevant to the business area.

·       Adaptability to learn other product lines.

·       Managing internal and external relationships proactively and effectively leading the market.   

·       Demonstrates a passion for the customer, remaining calm in the face of challenge to effectively help our clients.

·       A creative thinker who uses their own initiative to identify development opportunities and demonstrates a commitment to continuous improvement.

·       Enthusiastic with the ability to adapt to change and new challenges.

·       Trustworthy, accountable, and reliable.

·       Responds positively to feedback.

·       Actively participates in team development and contributes positively in team meetings.

·       Demonstrates confidence when challenging existing practices and processes.

·       Displays positive and inclusive behaviours to ensure everyone feels valued and respected.

·       Ability to convey information in a clear, concise way to colleagues, senior management and peers.

·       Acts as a leader and ambassador for AXA XL claims through presenting positively and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing, and business development/retention activities.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability