Senior Claims Specialist - Commercial E & O

Senior Claims Specialist - Commercial E & O

Open to Location / USA

As the Senior Claims Handler, you will be responsible for the evaluation and handling of complex insurance claims and litigation management duties within AXA XL's Commercial E&O Professional division for AXA XL, including, but not limited to Miscellaneous Professional Liability.

The Senior Claims Handler will work closely with the Manager and fellow Claims Handlers to drive Commercial E&O Professional files to resolution and interact and collaborate frequently with Practice Leaders and the Underwriting team. You will also help to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

DISCOVER your opportunity

What will your essential responsibilities include?

· Proactively manage assigned claims across Select Professional while setting and implementing the case strategy for these claims under the direction of the Practice Leaders and Claims management. Ensuring all documentation is present in the file and Claim Handler Guidelines and protocols are followed.

· Using technical skills to handle the complex and challenging claims within authority level and specialization.

· As claim file owner, collaborate with Claims Manager and Practice Leaders on large and complex losses to achieve optimum file outcome for the client and AXA XL, determine if / which external vendors to engage, consistent with AXA XL litigation management best practices, and establish strategic plan with vendor, identify Large Losses and ensure all steps are taken to achieve the best outcome for the client and AXA XL(including those claims within authority level).

· Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for complex claims in litigation.

· Working with management and Claims Legal to identify and select appropriate counsel. Proactively manage litigation strategy on largest / complex claims.

· Managing expenses through thoughtful expense management and claims best practice.

· Participating in Quality review process.

· Seeking to identify new and improved processes. Embracing short and long-term improvement initiatives, and actively participate to understand and embed any new initiatives.

· Assisting Underwriters with policy review and drafting initiatives, participate in external marketing and business development activities. Sharing lessons learned and other identified trends to improve risk assessment and underwriting process.

· Coordinating and managing communication with internal and external stakeholders (e.g., underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service.

· Producing internal reporting in support of best practice and reserving guidelines. Following the AXA XL Claim Alert process

· Monitoring and reporting on emerging liability and coverage trends.

· Coaching less experienced colleagues and be a role model in best practices.

You will report to the Claim Manager.

SHARE your talent

We’re looking for someone who has these abilities and skills:

· Education: Bachelor's degree required, JD preferred.

· Experience: Advanced experience in Professional Liability claim handling; working knowledge of applicable regulations; extensive experience managing, negotiating and resolving high exposure and complex claims. Insurance adjuster license preferred, but not necessary for hire.

· Analytic Skills: Possesses effective analytical skills and sound judgment.

· Leadership: Role model by setting a high bar for performance, engagement and commitment. Ability to coach, develop, set expectations, evaluate and hold people accountable for delivering. Takes initiative and has the ability to lead independently.

· Effective communication: Excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.

· Collaborative approach: Develop and maintain productive working relationships with all colleagues, including insureds, brokers, claim handlers, underwriters and legal counsel. Provide guidance and seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team.

· Results Oriented: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.

· Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills and AXA XL claims capabilities.

· Client-service Oriented: Focused on value at all points in the claims experience delivering on our promise to clients.

· Ethics: Handle responsibilities with integrity and to the highest standards of professionalism.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The U.S. pay range for this position is USD $104,000 - $182,000. Actual pay will be determined based upon the individual’s skills, experience, and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits.  We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.  For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025.